If you are noticing an issue with your TransitScreen connection, we first suggest that you power cycle the device by unplugging it and plugging it back in to give it a hard reset. Also, please make sure that the TransitBox is completely plugged into your television via HDMI (on both ends), and that it is securely connected to the power source in your wall.
If your screen is giving you an error message (Network Connectivity Issue), the issue is related to the internet connection associated with your TransitBox. Please chat with your IT team to make sure that there are no issues or changes with your network. If you can connect your IT Manager to our support team, we will gladly troubleshoot further.
If you are still experiencing issues with your TransitBox device, please reach out to us at a firstname.lastname@example.org for further troubleshooting.